Lara Berdelsmann: There are several ways to become an IT Operations Manager. You can train, for example, as a system electronics technician or an IT business administrator. Alternatively, people with a university degree in computer science or business studies are also welcome. 

Berdelsmann: We ensure that operations run smoothly. That means we're responsible for making sure the IT structure runs without hitches and is state-of-the-art. As part of that, we work closely with external service providers. Of course, we also look to see whether processes can be optimized and how. 

Berdelsmann: There are lots of different and exciting tasks. And when everything runs well, that always gives you a sense of satisfaction. 

Berdelsmann: You should be able to think analytically and make interconnections between the various structures. You also have to stay flexible and spontaneously change the program of work you'd planned for a day. Then there are constantly new developments, technology and software. You should therefore be open to new things and continuous training on the job. 

Berdelsmann: I received a warm welcome and was soon delegated responsibility. It's been my experience that new team members are integrated in everyday work processes right away. 

Berdelsmann: I recently attended an extensive and very intensive further training course. The company does a lot to help us gain further skills. For instance, every year experts give us training directly at our IT systems.