Berdelsmann: We ensure that operations run smoothly. That means we're responsible for making sure the IT structure runs without hitches and is state-of-the-art. As part of that, we work closely with external service providers. Of course, we also look to see whether processes can be optimized and how.
Berdelsmann: You should be able to think analytically and make interconnections between the various structures. You also have to stay flexible and spontaneously change the program of work you'd planned for a day. Then there are constantly new developments, technology and software. You should therefore be open to new things and continuous training on the job.